| Location & shipping route |
USA – international shipping, often via middlemen or bulk submissions |
Cologne, Germany – short, insured shipping within Germany |
| Price per card |
Tiered by declared card value – expensive cards cost significantly more |
Fixed price from €15.95 – no matter what your card is worth |
| Value charge / upcharge |
Yes If the determined card value rises, an upcharge is billed afterwards |
No No value charge, no re-billing – the price is fixed before you order |
| Customs & import VAT |
Yes Import duties, customs clearance and possible delays on the way back |
No No customs, no import VAT – your cards never leave Germany |
| Turnaround time |
Often several weeks to months – including international shipping both ways |
1–15 business days depending on service – Express, Premium Express and Same-Day available |
| Shipping risk |
Long international transport routes, multiple handovers |
Short, insured routes – personal drop-off in Cologne possible |
| Support & language |
English-speaking, 6–9 hours time difference |
German & English support, weekdays 9:00–16:00 CET |
| Status tracking |
Limited insight into processing status |
Live status for every card in the customer portal – from arrival to return shipping |
| Invoice |
US invoice without German VAT |
German invoice with VAT shown – ideal for dealers as well |